Cruelty is deliberately causing or wanting to cause another pain or suffering and not being sorry or remorseful about it. Usually, our stance is self-righteous and we feel justified in our harshness.
Gossiping, character assassination, spreading false rumours, humiliating, criticizing, polarizing and ostracizing are a few examples of active cruelty in the workplace and in our personal relationships.
Yes, it’s ok to be angry, upset, frustrated and disappointed but it is never ok to covertly or openly lash out with the intent to hurt another and then be smugly ok about it.
Taking responsibility for our emotions is emotional intelligence. To be emotionally intelligent is a self-empowering discipline worthy of our attention and effort. It is the capacity and practice of being self-aware, self-control, effectively expressing our emotions and being able to interact with others objectively with compassion and empathy.
Emotional Intelligence is considered to be the bedrock of personal and professional success.
To learn more about Emotional Intelligence, I highly recommend Daniel Goleman’s book ‘Emotional Intelligence’.
The single biggest problem with communication is
the illusion that it has taken place.
~ George Bernard Shaw
Artist: Milena Dragic
If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. ~ Daniel Goleman ( Emotional Intelligence)
Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the “success” in our lives. ~ Ph.D Anabel L. Jensen, Marsha C. Rideout, Patricia E. Freedman, Joshua M. Freedman (Handle With Care: Emotional Intelligence Activity Book)
In the last decade or so, science has discovered a tremendous amount about the role emotions play in our lives. Researchers have found that even more than IQ, your emotional awareness and abilities to handle feelings will determine your success and happiness in all walks of life, including family relationships. ~ John Gottman (Raising an Emotionally Intelligent Child)
It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head — it is the unique intersection of both. ~ David Caruso (Emotional What?)